Step 1 – Tell Us What’s Missing

If an item from your order didn’t show up, here’s what we need to get started:

(1) Your order number or associated email address

(2) The name of the missing item(s)

That information helps us act fast. You can send it by emailing us directly through the “Contact Us” Form on our website or our email, [email protected]. However you choose to reach out, we’ll be there.

Before you hit send, let us know how you’d like us to handle it:

(1) Would you prefer a replacement shipped at no charge?

(2) Or would a refund be a better fit for you?

We’ll follow your lead, and either way, you won’t be left empty-handed.

Step 2 – We Get To Work

Once your message reaches us, we take action right away:

Requested a refund? You’ll be refunded immediately, and a confirmation email will be sent your way.

Requested a reshipment? We’ll coordinate with our warehouse team and get your reshipment item in the mail to the address on your original order.

Step 3 – You Will Hear From Us Again

If we’ve let you know that your replacement has been reshipped, you don’t need to do anything further.

Just like when you placed your original order, you will automatically receive a shipping confirmation email once the replacement leaves our warehouse. That email will include a new tracking number and the contents of the reshipped order (showing the item that was missing)

You’ll be able to follow the shipment the same way you did with your original order.

If you don’t see the email, be sure to check your spam or promotions folder.

If you opted for a refund, there’s nothing more to do, your case is closed and resolved.