If your order includes damaged or leaking products, we are here to resolve the issue for you as quickly as possible. Here’s what you need to know:

Step 1 – Contact Us with Details

When reaching out, it’s extremely helpful to provide the following:

(1) Photos of the damaged or leaking products.

(2) Your order number or invoice number, so we can quickly look up your order.

(3) Additionally, let us know whether you’d prefer a refund or a replacement for the damaged item(s).

Step 2 – Refund Option

If you choose a refund, it will be processed promptly. We’ll provide you with a refund confirmation number, and you can expect the funds to reflect in your account within 3-5 business days.

Step 3 – Replacement Option

If you’d prefer a replacement, we will coordinate with our warehouse to reship the damaged goods. Once the replacement has been shipped, we will notify you via email with a new tracking number.

We understand how disappointing it can be to receive a damaged product, and we’re committed to making it right for you. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to help!