What Should I Do If I Entered The Wrong Shipping Address

If you’ve entered the wrong shipping address, don’t worry—there are steps you can take to try to correct it, depending on whether the package has already shipped and the carrier being used. 

First Step – Contact Us

Contact our customer service team immediately to update the shipping address. If the package is still being processed, we can often make changes before it ships. Before taking any action, locate your tracking number in your confirmation email or order details.  If you have it, checking the tracking number will help you determine the shipping status of your package. If it’s still in the processing stage or hasn’t been picked up by the carrier, there may be time to update the address directly with us.

If Your Package Already Shipped…

You may be able to use the carrier’s Package Intercept Service to redirect the shipment to the correct address. Below are the options for common carriers:

• USPS: Use the USPS Package Intercept service to redirect your package to a different address or hold it at a Post Office for pickup.

• UPS: Access the UPS Delivery Intercept service to change the delivery address, hold the package, or return it to the sender.

• FedEx: Use the FedEx Delivery Manager to redirect your package or hold it at a FedEx location for pickup.

• DHL: Contact DHL Customer Service or use their Parcel Redirection service to make changes to your delivery address.

If Interception Doesn’t Work…

If interception is no longer available but the package is at your local post office and either out for delivery or preparing for delivery, you may be able to call that local branch directly and request that they mark the package “Return to Sender.” In many cases, they can assist if contacted quickly.

Once tracking shows the package has been returned to sender and received back at our warehouse, we can process a full refund.

If the address entered was incomplete or invalid, the package is typically returned automatically. Once received back, we can issue a refund or send a replacement — whichever you prefer.

**However, if the address provided was valid and the package is delivered successfully, and it cannot be intercepted or returned, unfortunately there is nothing further we are able to do, as the order was fulfilled and shipped to the address entered at checkout.**