If you’ve purchased an A1C or Vitamin D test from our Dr. Boz store and haven’t yet received your results, don’t worry—follow these steps to resolve the issue:

Verify Your Submission Date

Double-check the date you sent your test kit. If it was mailed during a high-volume processing period, such as December or other busy times of the year, please be aware that slight delays can occur due to higher demand.

Check Your Communications

Make sure you haven’t missed any important emails from OmegaQuant, the lab responsible for processing your test. Check both your inbox and your spam or junk folders, as their messages may sometimes be filtered.

Contact OmegaQuant Customer Support

If you still haven’t received your results and it has been longer than the expected processing time, we recommend reaching out to OmegaQuant directly. They will be able to assist you with tracking your test and providing updates. You can contact them here: OmegaQuant Customer Support. Unfortunately, the Dr. Boz team does not have access to track individual test results.

Follow Up For More Help

After contacting OmegaQuant, their support team will help investigate any delays and guide you through the next steps.